If you are struggling to keep your pre-payment meter topped-up, pay your energy bills, keep your home warm, and afford other essential costs of living, our friendly team of  Energywise advisers are here to help. 

Energywise is a project that is funded by the Energy Redress Scheme and provides specialist energy information, advice and support to Leicester City residents. 

Our advisers are also able to support you with associated issues such as welfare benefits and budgeting.  Some examples of the types of things we can support you with are: 

• Obtaining the most cost-effective energy supply package and payment method; 

• Supporting existing pre-payment meter customers to explore digital options/smart meters to manage their energy account and payments; 

• Reducing energy costs through increased energy efficiency; 

• Providing free energy-saving items (light bulbs and radiator reflector foils); 

• Obtaining home insulation or heating grants and other grants to improve health and well-being; 

• Submitting meter readings, and understanding tariffs; 

• Increasing income through identification of welfare benefit entitlement and support with applications/form-filling;

• Budgeting and managing money to meet essential costs;  

• Identifying other issues that are affecting you financially (for example debt or housing issues) and making appropriate referrals for specialist support as required. 
•  To assist with tackling fuel poverty and affordable warmth issues, we have also teamed up with Leicester City Council to provide financial support to Leicester City residents who have fuel arrears on their energy supplier accounts. One-off grants to pay fuel debts are available to eligible applicants via our Fuel Arrears Payment Scheme.

Support is provided by appointment at one of our local community venues throughout the Leicester City area, or by a telephone appointment (dependent upon the Covid-19 restrictions in place at the time). 

Contact Energywise now to find out more or to arrange to speak to an adviser.  You can call us on 0116 2965361 or email us at energywise.enquiries@cals.uk.net 

We look forward to hearing from you.