Aims & Objectives

The Community Advice and Law Service (CALS) aims to provide a free, independent, confidential and quality assured advice service to residents of Leicester and Leicestershire.

CALS also works in partnership with other organisations and funding bodies for the development of advice services in Leicester City and County. We aim to ensure that all people have access to advice and seek to influence social policy issues.

The services CALS provides seek to promote self-help where appropriate and offer casework support for those individuals who are unable to manage the matter themselves. Our services are available to all sections of the population of Leicester and Leicestershire, irrespective of race, gender, disability, sexuality or means.

We strive to bring about changes in social policy through participation in consultation, by debate or challenge.

We operate in a professional manner and ensure quality standards are applied and maintained throughout all aspects of service provision. We also ensure that the Equal Opportunities Policy is applied to all aspects of service delivery.